Evelyn Grace LLC provides product delivery services to customers within the United States. Unless explicitly stated otherwise on the product or checkout pages, our delivery services are currently limited to addresses within the U.S.; we do not offer international shipping.
1. Order Processing
Once a customer completes an order and payment is successfully processed, we will proceed with standard order handling. We make reasonable efforts to promptly review orders, prepare items, and dispatch shipments.
Processing times may vary based on order volume, inventory status, holidays, or other operational factors. Once an order has shipped, customers can typically track delivery progress using the provided tracking information.
2. Shipping Partners
Depending on the delivery address, package weight, dimensions, and actual shipping conditions, we may utilize various logistics providers to complete delivery, including:
UPS
FedEx
USPS
DHL
The specific carrier is selected by us based on the order's requirements; customers do not need to choose the carrier themselves.
3. Delivery Coverage
Our standard delivery service applies only to valid addresses within the United States. When submitting an order, customers must ensure that all information—including name, street address, city, state, ZIP code, and contact phone number—is accurate and complete.
Customers may be held responsible for delivery delays, returned shipments, or additional shipping costs resulting from incorrect or incomplete delivery information provided at the time of the order.
4. Delivery Timeframes
Actual delivery times may be affected by the delivery address, carrier schedules, weather conditions, holidays, peak shipping seasons, and other factors beyond our control.
Tracking information is typically provided after the order has shipped. Please refer to the order confirmation and the carrier's actual tracking status for the estimated delivery time.
5. Shipping Delays
Order delivery may be delayed due to severe weather, natural disasters, traffic issues, peak shipping periods, public events, carrier system issues, or other circumstances beyond our reasonable control.
In the event of shipping delays caused by third-party logistics providers, we will assist customers in checking the shipment status to the best of our ability; however, the actual transit time is the responsibility of the carrier.
6. Lost or Damaged Packages
If tracking information indicates an issue, loss, or damage during transit, please contact us promptly and provide your order number along with relevant supporting information. We will verify the situation with the logistics provider and assist in resolving the matter. 7. Undeliverable Packages
If a package cannot be successfully delivered due to reasons attributable to the customer—such as an incorrect address, the absence of a recipient, refusal of delivery, or other similar issues—it may be returned by the carrier. The customer may be required to bear any additional costs incurred for re-delivery.
8. Order Tracking
Once an order has been shipped, we may provide tracking information to the customer. Customers can check the status of their package via the official tracking system of the respective logistics provider.
We will make reasonable efforts to assist customers in resolving any issues encountered during shipping and delivery.