Evelyn Grace LLC (hereinafter referred to as "we," "the Company," or "the Website") respects and values user privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit, browse, or use our website and related services.
1. Information We Collect
When you visit or use this website, we may collect the following information based on service requirements:
Name, email address, phone number, and billing or shipping information;
Information related to orders, purchases, and transactions;
Inquiries, feedback, or other information you voluntarily submit to us;
IP address, browser type, device information, and website access logs;
Information generated by cookies and similar technologies.
We will not request personal information that is unrelated to fulfilling orders or providing services.
2. How We Use Personal Information
We may use the collected information for the following purposes:
Processing and fulfilling your orders;
Providing shipping, customer service, and after-sales support;
Handling payments and transaction-related matters;
Sending you order confirmations, shipping notifications, and service-related information;
Improving website functionality, product presentation, and user experience;
Preventing fraud, unauthorized transactions, and other security risks;
Complying with applicable laws and regulations and fulfilling legal obligations.
3. Payment Information
Online payments may be processed by third-party payment service providers. To ensure transaction security, we generally do not directly store full bank card numbers or other complete payment credentials. Your payment information may be collected and processed in accordance with the privacy policies of the relevant payment service providers.
4. Cookies and Similar Technologies
We may use cookies, pixel tags, and similar technologies to remember user preferences, analyze website traffic, improve website functionality, and understand how the website is used. You can manage or restrict certain cookies through your browser settings; however, doing so may affect the normal operation of some website features.
5. Information Sharing
Except as described in this Privacy Policy, we do not sell or rent your personal information. To fulfill orders and provide website services, we may share relevant information—to the extent necessary—with trusted third-party service providers, such as payment processors, logistics and delivery providers, website hosting providers, technical service providers, and customer service platforms.
These third parties may process information only to the extent necessary to provide the relevant services and must handle the data in accordance with applicable laws and their own privacy policies. 6. Information Security
We implement reasonable technical, administrative, and security measures to protect personal information and mitigate the risk of unauthorized access, use, modification, or disclosure. However, please note that no method of internet transmission or electronic storage is absolutely secure.
7. Information Retention
We retain relevant information for as long as necessary to provide services, complete transactions, handle after-sales matters, fulfill legal obligations, and resolve disputes. When personal information is no longer reasonably necessary for business or legal purposes, we will dispose of it in an appropriate manner in accordance with applicable laws.
8. Third-Party Websites
This website may contain links to third-party websites or services. These third-party websites maintain their own independent privacy policies and data processing rules. We are not responsible for the privacy practices or content of third-party websites; we recommend that you review their privacy policies before visiting them.
9. Privacy of Minors
This website is not specifically designed for children. We do not knowingly collect personal information from children. If you believe a minor has provided us with personal information, please contact us so that we may take appropriate action.
10. Your Privacy Rights
Depending on your location and applicable laws, you may have rights such as the right to access, correct, delete, or restrict the processing of your personal information. Consumers in certain regions may also have the right to opt out of specific data processing activities as provided by law.
To submit a privacy-related request, please contact us using the contact details provided on this website. We may need to verify your identity to ensure that the request is made by the individual to whom the information relates or by a legally authorized person.
11. "Do Not Sell or Share" Requests
Where required by applicable law, you may contact us to inquire about or submit an opt-out request regarding the sale or sharing of your personal information. We will process such requests in accordance with applicable laws.
12. Updates to the Privacy Policy
We may modify this Privacy Policy in response to business changes, updates to laws and regulations, or service adjustments. Updated policies will be posted on this website, and users will be notified through appropriate channels when necessary. We recommend that you review this page periodically to stay informed about the latest privacy protection rules.
We will make reasonable efforts to promptly address your privacy-related inquiries and requests.